Privacy policy

Privacy Policy

Last Updated: July 19, 2026

Welcome to JoyFeel. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how JoyFeel collects, uses, stores, and safeguards the information you provide while using our website.

By accessing or using www.joyfeel.in, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit or place an order on our website, we may collect the following information:

  • Full Name
  • Mobile Number
  • Email Address
  • Shipping & Billing Address
  • PIN Code
  • Payment Information (processed securely through third-party payment gateways)
  • Order History
  • Device Information
  • IP Address
  • Browser Type
  • Cookies and Website Usage Data

2. How We Use Your Information

The information collected may be used to:

  • Process and deliver your orders.
  • Verify and confirm your purchases.
  • Provide customer support.
  • Respond to your inquiries.
  • Improve our products, website, and services.
  • Personalize your shopping experience.
  • Send order confirmations and shipping updates.
  • Inform you about offers, discounts, festive sales, new arrivals, and promotional campaigns.
  • Prevent fraudulent activities and maintain website security.
  • Comply with applicable legal obligations.

3. Marketing Communications

JoyFeel may contact you through:

  • SMS
  • Phone Calls
  • WhatsApp
  • Email

These communications may include:

  • Exclusive Offers
  • Discounts
  • Festival Promotions
  • New Product Launches
  • Birthday Wishes
  • Order Updates
  • Customer Service Notifications

If you no longer wish to receive promotional communications, you may opt out at any time by contacting our customer support.

4. Payment Security

JoyFeel does not store your debit card, credit card, UPI PIN, CVV, or online banking credentials.

All online payments are processed securely through trusted third-party payment gateways such as the following:

  • Razorpay
  • PhonePe
  • Paytm
  • Other RBI-compliant payment providers

These payment providers maintain their own security and privacy standards.

5. Sharing of Information

We respect your privacy.

Your personal information is never sold, rented, or traded to third parties.

We may share limited information only with:

  • Courier and logistics partners for order delivery.
  • Payment gateway providers for secure payment processing.
  • Technology and service providers who help operate our website.
  • Government authorities when legally required.

6. Cookies

Our website may use cookies to:

  • Improve website performance.
  • Remember your preferences.
  • Enhance your browsing experience.
  • Analyze website traffic.
  • Provide personalized product recommendations.

You may disable cookies through your browser settings; however, some website features may not function properly.

7. Data Security

We implement appropriate administrative, technical, and security measures to protect your personal information against:

  • Unauthorized access
  • Data misuse
  • Alteration
  • Disclosure
  • Loss

While we strive to protect your information, no method of internet transmission is completely secure. Therefore, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your orders.
  • Provide customer support.
  • Maintain transaction records.
  • Comply with legal and tax requirements.

Once the information is no longer required, it is securely deleted or anonymized.

9. Third-Party Links

Our website may contain links to third-party websites or services.

JoyFeel is not responsible for the privacy practices, policies, or content of external websites. We encourage users to review their privacy policies before sharing personal information.

10. Children's Privacy

Our website is not intended for children under the age of 18.

We do not knowingly collect personal information from minors.

11. Your Rights

You may request the following:

  • Access your personal information.
  • Correct inaccurate information.
  • Update your account details.
  • Request deletion of your personal data (subject to applicable legal obligations).
  • Opt out of promotional communications.

To make such requests, please contact us using the details below.

12. Changes to this Privacy Policy

JoyFeel reserves the right to update or modify this Privacy Policy at any time without prior notice.

Any changes will become effective immediately upon publication on this page. We encourage users to review this Privacy Policy periodically.

13. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

JoyFeel

Website: www.joyfeel.in

Email: support.joyfeel.in@gmail.com

Phone: +91 99983 51849

Address: B-71, Amrakunj Society, Near Savaliya Circle, Yogi Chowk, Nana Varachha, Surat, Gujarat – 395006, India