Return, Refund & Replacement Policy

Last Updated: July 19, 2026

Thank you for shopping with JoyFeel. We strive to ensure that every order reaches you in perfect condition. If you are not completely satisfied with your purchase, please read our Return, Refund & Replacement Policy carefully.

Return Eligibility

We have a 3-day return policy, which means you have 3 days from the date of delivery to request a return.

To be eligible for a return:

• The item must be unused, unworn, unwashed, and in its original condition.

• All original tags, labels, accessories, and packaging must be intact.

• The product must not show any signs of use, damage, or alteration.

• A valid order confirmation, invoice, or proof of purchase is required.

Returns requested after 3 days of delivery may not be accepted.

How to Request a Return

To initiate a return, please contact our customer support with your

• Order Number

• Name

• Reason for Return

• Clear photos or videos (if the product is damaged, defective, or incorrect)

Email: support.joyfeel.in@gmail.com

Phone: +91 99983 51849

Please do not send any product back without receiving confirmation from our support team. Returns sent without prior approval may not be accepted.

Damaged, Defective or Wrong Products

Please inspect your order immediately upon delivery.

If you receive:

• A damaged product

• A defective product

• A wrong item

• An item with a manufacturing defect

Please contact us within 48 hours of delivery with clear photos or an unboxing video (if available). After verification, we will arrange an appropriate replacement or refund, depending on the situation.

Non-Returnable Items

The following items are not eligible for return:

• Products that have been used, worn, washed, or damaged after delivery.

• Products returned without original packaging or tags.

• Customized or personalized products.

• Gift Cards.

• Products purchased during clearance or final sale, unless received damaged or defective.

• Products damaged due to misuse or improper handling by the customer.

Exchange Policy

If you wish to exchange a product for a different size or another eligible item, please contact our customer support within the return period.

Exchanges are subject to:

• Product availability

• Successful quality inspection of the returned item

If the requested item is unavailable, we may offer a refund or store credit, where applicable.

Refund Policy

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

• Refunds will be processed to your original payment method.

• Refunds are generally completed within 7–10 business days, depending on your bank or payment provider.

Shipping charges (if any) are non-refundable unless the return is due to our error.

If more than 15 business days have passed after your refund approval and you have not received your refund, please contact us.

Cancellation of Return Request

JoyFeel reserves the right to reject any return request if:

• The product fails the quality inspection.

• The product is found used, damaged, or incomplete.

• The return request does not meet the conditions mentioned in this policy.

Contact Us

For any questions regarding returns, refunds, or exchanges, please contact us:

JoyFeel

Website: www.joyfeel.in

Email: support.joyfeel.in@gmail.com

Phone: +91 99983 51849

Address: B-71, Amrakunj Society, Near Savaliya Circle, Yogi Chowk, Nana Varachha, Surat, Gujarat – 395006, India