Shipping policy

Shipping Policy

Last Updated: July 19, 2026

Thank you for shopping with JoyFeel. We are committed to delivering your order safely and on time. Please read our Shipping Policy carefully before placing an order.

1. Order Processing

  • All orders are processed within 1–2 business days after order confirmation.
  • Orders are processed from Monday to Saturday, excluding Sundays and public holidays.
  • During festivals, sale events, or high order volumes, processing times may be slightly longer.

2. Shipping Coverage

JoyFeel currently ships to all serviceable locations across India.

If your location is not serviceable by our courier partners, our customer support team will contact you regarding the available options.

3. Delivery Time

Estimated delivery time:

  • Standard Delivery: 5–7 Business Days

Delivery timelines may vary depending on:

  • Delivery location
  • Courier partner availability
  • Weather conditions
  • Public holidays
  • Natural disasters
  • Unexpected logistical delays

The delivery time mentioned above is an estimate and is not guaranteed.

4. Shipping Charges

✅ Free Shipping on All Orders Across India.

There are no additional shipping charges for standard delivery unless otherwise mentioned during special promotions or express shipping services.

5. Order Confirmation & Tracking

Once your order is placed successfully, you will receive an order confirmation via email, SMS, or WhatsApp.

After your order is shipped, a tracking link and tracking number will be shared so you can monitor your shipment.

6. Delivery Attempts

Our courier partners may make multiple delivery attempts.

If delivery cannot be completed due to:

  • Incorrect address
  • Incorrect phone number
  • Customer unavailable
  • Refusal to accept the package

The order may be returned to us. Re-shipping charges, if applicable, may be borne by the customer.

7. Delayed Deliveries

Although we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control.

JoyFeel shall not be held responsible for delays caused by:

  • Courier companies
  • Weather conditions
  • Government restrictions
  • Public holidays
  • Natural disasters
  • Strikes or transportation issues
  • Other unforeseen events

8. Damaged or Incorrect Orders

Please inspect your package immediately upon delivery.

If you receive:

  • A damaged product
  • A defective product
  • An incorrect product

Please contact us within 48 hours of delivery with clear photographs or an unboxing video for faster resolution.

9. Order Cancellation

Orders can be cancelled only before they are shipped.

Once an order has been dispatched, it cannot be cancelled. Please refer to our Cancellation Policy and Return & Refund Policy for more information.

10. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

JoyFeel

Website: https://www.joyfeel.in

Email: support.joyfeel.in@gmail.com

Phone: +91 99983 51849

Business Address:
B-71, Amrakunj Society,
Near Savaliya Circle,
Yogi Chowk, Nana Varachha,
Surat, Gujarat – 395006, India.